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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Eleanor Crawford

Eleanor Crawford

August 22, 2024

5  out of  5
rating by Eleanor Crawford
"Wow! What a great team of people! Everyone was very quick with responses and was so helpful. I worked with Jessica Fant, she could not have been a better advocate for my best interests!! Highly highly recommend!! Like a good neighbor, Jessica Fant is THERE!"
We responded:
"it's always a pleasure working with customers like yourself. We appreciate you! "
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Frank Manning

August 22, 2024

5  out of  5
rating by Frank Manning
"Troy is an outstanding Agent with a wonderful team!"
We responded:
"Wow - Frank thank you for the kind words. We appreciate all you do for us!"
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Lantern & Scroll

August 28, 2023

5  out of  5
rating by Lantern & Scroll
"Troy is wonderful to work with. His staff is always so helpful and kind - 5 stars!!!!"
We responded:
"Thank you for the kind words - we really appreciate your business. It was a pleasure working with Lantern and Scroll as well. Troy"
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KARTHIGA JORDAN

August 3, 2023

5  out of  5
rating by KARTHIGA JORDAN
"Called and go a great quote and had coverage in seconds! Had an outrageous bill from previous company and they helped me save over $200! Customer service was wonderful! 10/10 recommend!"
We responded:
"Thank you so much for the review! We strive to provide the best customer service around!"
Profile photo of Bryan Ridge

Bryan Ridge

July 17, 2023

5  out of  5
rating by Bryan Ridge
"John was very helpful updating our policy after we purchased a second vehicle. He patiently explained all my questions and got the necessary documents back to me very quickly. Always a good experience!"
We responded:
"Thank you for the review! We appreciate your continued trust in us!"
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Adam Ardis

July 11, 2023

5  out of  5
rating by Adam Ardis
"John and Troy both took great care of me while putting coverage on all my vehicles."
We responded:
"Happy we could help! Thank you for the review."
Profile photo of Lucy Thames

Lucy Thames

June 30, 2023

5  out of  5
rating by Lucy Thames
"We had a complicated issue needing to set up a policy while being out of state. They worked with us via phone and email and we were able to get everything taken care of. Very friendly and easy to work with, phone calls and emails are always promptly replied to."
We responded:
"Thank you Lucy--we always strive to meet our clients' needs regardless of where they happen to be!"
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Jennifer Barefoot

June 23, 2023

5  out of  5
rating by Jennifer Barefoot
"Fast and friendly service! Great people."
We responded:
"Thank you Jennifer!"
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Lisa Muzekari

June 20, 2023

5  out of  5
rating by Lisa Muzekari
"Always helpful and takes care of all of our insurance needs."
We responded:
"We are happy to help! Thank you for your continued trust in us."
Profile photo of Charles Holden

Charles Holden

June 11, 2023

5  out of  5
rating by Charles Holden
"Great reliable and fast service, great rate! Highly recommend!"
We responded:
"Thank you for the review Charles! We appreciate your business."
Profile photo of Alex Gardiner

Alex Gardiner

June 3, 2023

5  out of  5
rating by Alex Gardiner
"Moving from another state, I was challenged with finding a reliable and trustworthy insurance agency to help me with new auto insurance. Troy Roberts and John McElroy provided an easy, non-stressful solution to my challenge, as if the burden was lifted off of my chest and put on to theirs. They were personable and easy to speak with over the phone, quickly providing and communicating documents necessary to solve the challenge of moving from one state to another in need of coverage. I felt respected while going through the process of receiving coverage, and now, after receiving it, I feel protected. If you need honest, and well respected community insurance agents, give them a call. Five days total from first contact, to a bargain of a premium an my email inbox, on top of relocating from another state. They quickly solved that challenge and I bet they can solve yours too."
We responded:
"We are so glad we could help you with your insurance needs and very much appreciate your kind words Alex! "
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Rae Callahan

May 24, 2023

5  out of  5
rating by Rae Callahan
"John was great at answering all my questions and very patient."
We responded:
"Very happy to help. Thank you for trusting us with your insurance needs! "
Profile photo of Beth Lucas

Beth Lucas

May 20, 2023

5  out of  5
rating by Beth Lucas
"Troy has always had the best staff who are very professional/friendly always ready to help you with any problem you may have."
We responded:
"Thank you Beth for the kind words. We strive to provide friendly and quality service to our clients."
Profile photo of The Most

The Most

May 5, 2023

5  out of  5
rating by The Most
"John takes care of our business insurance, and makes sure we’re always informed if anything changes."
We responded:
"Thank you for the review!"
Profile photo of Cheryl Purvis

Cheryl Purvis

May 5, 2023

5  out of  5
rating by Cheryl Purvis
"Everyone with the Troy Roberts team is amazing! They always work together to make sure we have the right coverage to meet our needs. John has helped us navigate through various transitions in our lives with insight and patience. Our family has had home and auto insurance with State Farm for almost a decade. What impresses us the most is their dedication and kindness every time we need their guidance."
We responded:
"Thank you for your kind words Cheryl. So happy we can help and we very much appreciate your continued business."
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Hannah Huffman

May 4, 2023

5  out of  5
rating by Hannah Huffman
"If you want a reliable insurance agent, look no further!"
We responded:
"Thank you Hannah!"
Profile photo of Melanie S. Lybrand

Melanie S. Lybrand

May 1, 2023

5  out of  5
rating by Melanie S. Lybrand
"John and the rest of the Troy Roberts team have been great to work with since we transferred our auto and home insurance last year."
We responded:
"We appreciate you trusting us with your insurance needs and for your kind review!"
Profile photo of Cortney Weaver

Cortney Weaver

April 26, 2023

5  out of  5
rating by Cortney Weaver
"This office is awesome, wonderful people and always willing to help. My family all use this agent and I would recommend to anyone. They are great!"
We responded:
"Thank you for the review. We appreciate your support and are thrilled to help you and your family with your insurance needs."
Profile photo of Patrick Wright

Patrick Wright

April 22, 2023

5  out of  5
rating by Patrick Wright
"Troy’s group is very knowledgeable, helpful, and extremely quick to respond. They genuinely treat us like neighbors. Troy Roberts State Farm is a stellar member of our community and it is a pleasure to do business with them. Highly recommend!"
We responded:
"Thank you for your kind words Patrick! "
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allison green

April 20, 2023

5  out of  5
rating by allison green
"John was very quick, patient, and knowledgeable with assisting me today to add a vehicle to my current policy. The service is always pleased when I have to call into the office."
We responded:
"We appreciate the support and your continued business. "
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Stephen Geppert

April 13, 2023

5  out of  5
rating by Stephen Geppert
"Very friendly and fast service!"
We responded:
"Thank you!"
Profile photo of Tripp Penninger

Tripp Penninger

April 6, 2023

5  out of  5
rating by Tripp Penninger
"Great service! Great people!"
We responded:
"We appreciate the positive feedback and your business!"
Profile photo of Field Wardlaw

Field Wardlaw

April 5, 2023

5  out of  5
rating by Field Wardlaw
"All of the staff at T.R. Insurance are “over the top” friendly & helpful with all of our insurance needs. They are a wonderful group to do business with."
We responded:
"Field - man thank you for the kind words. We appreciate your business and it is always a pleasure to help you and your family. Thanks again- Troy"
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Heather Futch

April 5, 2023

5  out of  5
rating by Heather Futch
"Outstanding rates, very responsive and super easy to work with!"
We responded:
"Heather - thank you very much for the 5 star review - that's our goal. It's our pleasure to help you and your family. Troy"
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Amy Burkett

March 31, 2023

5  out of  5
rating by Amy Burkett
"The staff are always very helpful and professional."
We responded:
"Amy, thank you so much for your review we appreciate all your business!"